Saturday, February 27, 2010


Brother, Can You Spare a Dime

lyrics by Yip Harburg, music by Jay Gorney (1931)


They used to tell me I was building a dream, and so I followed the mob,
When there was earth to plow, or guns to bear, I was always there right on the job.
They used to tell me I was building a dream, with peace and glory ahead,
Why should I be standing in line, just waiting for bread?


Once I built a railroad, I made it run, made it race against time.
Once I built a railroad; now it's done. Brother, can you spare a dime?
Once I built a tower, up to the sun, brick, and rivet, and lime;
Once I built a tower, now it's done. Brother, can you spare a dime?


Once in khaki suits, gee we looked swell,
Full of that Yankee Doodly Dum,
Half a million boots went slogging through Hell,
And I was the kid with the drum!


Say, don't you remember, they called me Al; it was Al all the time.
Why don't you remember, I'm your pal? Buddy, can you spare a dime?



Once in khaki suits, gee we looked swell,
Full of that Yankee Doodly Dum,
Half a million boots went slogging through Hell,
And I was the kid with the drum!


Say, don't you remember, they called me Al; it was Al all the time.
Say, don't you remember, I'm your pal? Buddy, can you spare a dime?

Saturday, January 19, 2008

Sisyphus

Monday, September 3, 2007

The American Dream is a Lie


The American Dream is a cruel hoax perpetrated by Wall Street on a mostly unsuspecting populace addled by years of TeeVee and disinformation. This Labor Day post comes directly from the front line trenches where average Americans chase their own tails for fun and profit.

In 1998, I had a temp job at a local Ameriquest Mortgage affiliate. The assignment lasted from right before Thanksgiving to right before Christmas.

God, that job sucked.

Mainly, my job was to enter mortgage information into a database, but they would occasionally ask me to perform other tasks, such as driving to the Government Center to hunt down information on recently filed foreclosure notices. That was the modus operandi at this office – locate desperate families who were about to lose their homes and offer them a refinancing deal. It didn’t hurt that it was Christmastime.
In the sales office, there was a huge zip code map with pushpins identifying the poorest neighborhoods. The sales staff would pore over the white pages looking for addresses in the shitty zip codes and then cold call the hapless suckers and offer them refinancing deals. Evidently, business was booming, because the “loan officers” all wore expensive suits and drove new cars. A couple of the guys, however, had forgotten to include shoes in their new ensembles. Nothing says redneck nouveau riche more than white Nike high-tops with a suit.

When I asked my supervisor, a wiry bleach blond mother of three from a far away suburb, why the database included race information, she said it was just a legal technicality. “Don’t worry,” she reassured me, “there’s no racism anymore.” After that, I started marking every entry as “Caucasian, non-Hispanic.” I don’t know if that helped or hurt, but I had to do something subversive. In the anteroom where the coffeemaker and fax machine were, the walls were decorated with news clippings. Every one of them was about
ACORN, the non-profit group that helps working class families buy homes. Names of ACORN representatives were highlighted in yellow with nasty remarks written in the margins.

Since it was autumn, hunting and football were the main topics of conversation. And of course children. “Blah blah blah hunting,” they would say. And “blah blah blah football.” And of course, “blah blah blah family.” Since I didn’t hunt, watch football or have children, I was like half a fag in their eyes. Politics were carefully avoided, probably on orders from the Main Office or something, but it didn’t take a rocket surgeon to figger out who these dolts voted for in the last election. (HINT: Bob Dole)

Anyway, flash forward nine years. Now I’m working for the second largest settlement administrator in the country (yes, I’m
temping again) handling the class action settlement against – you guessed it – Ameriquest. According to the badly spelled script we are supposed to be reading to the class members, all 50 states except Virginia (supposedly because Ameriquest never did business in Virginia) have found Ameriquest guilty of violating just about every law governing home loans. They provided deceptive information on interest rates and discount points, convinced homeowners to refinance when doing so provided no benefit to the borrower, and they falsified borrowers’ financial information in order to maximize the loan amounts.

Here’s how a class action settlement works, for those of you who, like me, were never very clear on the concept: What happens is, somebody sues someone. Then another person sues that same entity for more or less the same reasons. Then another person does it. Then another. After awhile, it becomes apparent that the entity being sued perpetrated the alleged crime on numerous individuals. Said individuals are then identified as a ‘class.’ Efforts are made to locate all of the class members – in this case, anyone who had a loan with
Ameriquest between 1999 and 2005. (I’m not sure how those dates were arrived at, since the bad behavior extends beyond them.) If the defendant is found guilty (or about to be found guilty), they offer a settlement to be divided among the class members. If the majority of the class members accepts the settlement, then the whole thing is settled. If the majority of the class members fails to accept the settlement, then it’s back to the drawing board. In the case of Ameriquest, the average settlement amount is around $600. Naturally, Ameriquest wants everyone to accept the settlement, since it means the company will pay out a mere fraction of what they stole. Class members are faced with the choice of accepting the settlement and at least getting something, or refusing the settlement, hiring an attorney and going it alone in the hopes of getting the tens of thousands they are really owed. Since most of the class members were poor to begin with, or at least not rich, this latter option is usually beyond their reach, unless they know a lawyer willing to help them out pro bono. One fly in Ameriquest’s ointment is the fact that many of the class members have lost their homes and are now unreachable using the information in Ameriquest’s databases. If less than a certain percentage of the class members accept the settlement, either intentionally or because they couldn’t be reached in time, then new settlement arrangements must be arrived at.

For some strange reason, there is very little mention of the class action lawsuit against Ameriquest in the supposedly liberal media.



As I mentioned above, Rust Consulting is the second largest settlement administrator in the country, a fact they are eager to repeat at every opportunity. I probably shouldn’t be linking to them, since they are kinky for confidentiality and this will probably come back to haunt me somehow. One observation I have made on this assignment, or I should say, one suspicion I have long had which has been emphatically confirmed on this assignment, is that the American educational system is woefully inadequate. Both my fellow temps, and the class members I am calling at a rate of 30 per hour, display a shocking incapacity for basic communication and reasoning skills. For example, whatever happened to the tradition of keeping a pen and paper near the telephone in case you need to write something down? Time and again, I am forced to wait while someone laboriously searches for a pen, and even then I must spell nearly every word of the two-sentence message while they scratch it out Ali G style. “…Set-tle-ment,” I repeat patiently. “S-E-T-T-L-E-M-E-N-T. Ad-min-ist-rat-or. A-D-M-I…” I hang up knowing that not one word of the message will reach its intended recipient in any meaningful form.

I can tell by the uneasy expressions I receive from my supervisors whenever we talk that I am an anomaly among the temp crowd in that I catch on quickly and use relatively good grammar in my daily speech. There must be something wrong with me, they suspect, since I am not borderline retarded. What I mean is, there must be something wrong with me that isn’t readily apparent; there is something wrong with nearly all of my coworkers, but you can tell what it is at first glance. With me, the problem is lurking below the surface somewhere, and that fills my supervisors with unease. I think some of them suspect me as some sort of corporate spy – perhaps from
Ameriquest or one of the law firms – sent here to make sure they are handling things professionally. But maybe I’m just being paranoid. In any case, they are right that something is lurking beneath the surface; it’s an irrepressible urge to speak truth to power, which is precisely why I keep landing in these crappy temp jobs in the first place. The American workplace, from the White House on down, craves obedience. Independent thinking, even if it is used to accomplish the tasks at hand, is a Major Threat that needs to be extinguished quickly before it spreads. Likes golf? Check. NASCAR? Check. Hooters? Check. Sinclair Lewis? WARNING WARNING WARNING…

On Friday, August 17th, 40 or 50 of us temps crowded into a hotel conference room to receive our “orientation,” which consisted mainly of reiterating Rust Consulting’s extremely high level of ethics, and repeating the importance of being at our workstations on time each morning and after every break. And speaking of breaks, these are rigidly enforced. Unfortunately, the process for punching in and out for breaks consumes nearly a third of the break time.

On Monday, August 20th, we arrived for our first shift. We were forced to wait in the lobby for nearly 40 minutes before we were allowed through the front doors. The delay was never explained. We didn’t get to punch in until after 9 am, over an hour after our agreed upon start time. What I deduce from this, naturally, is that our time is worthless to Rust Consulting, but that Rust’s time must be regarded as precious to the temps. Bryan, one of my many supervisors, spent most of the morning filling out MAF forms for each of us to sign. MAF stands for Manual Adjustment Form, and one must be filled out anytime there is an error in the electronic timekeeping system; for example, if you forget to punch out for break, you need to fill out a MAF, and it needs to be signed by you, your supervisor and the HR director.

The scripts we were expected to read to the class members over the telephone went through many rewrites, exacerbating the already awkward task of calling strangers and reading to them. We were instructed to read the scripts “conversationally,” which is impossible since they are laden with legalese. Well, not legalese so much as excruciating ass-covering detail. For instance, you can’t say “the tenth,” or “Monday the tenth;” you have to say, "Monday, September 10th, 2007." Every. Fucking. Time. How do you do that “conversationally?” Not even Spock speaks that formally. There is always somebody listening to your phone calls, and from time to time one of the many supervisors appears with a checklist that you must sign grading your performance. The most common criticism is that you didn’t adhere to the script. The script is so poorly written though, that you cannot adhere to it without splitting infinitives and dangling participles.

The class members we are calling – that is, the ones who haven’t yet lost their homes – already stinging from the flogging they have received at the hands of Ameriquest, become belligerent the moment the word “Ameriquest” is uttered. That’s the only word from the whole script that they seem to hear. If they don’t just hang up, which is understandably common, they blurt out some variation of “the check’s in the mail.” About half the time, it takes a solid 30 seconds of arguing just to get them to understand that they are eligible to receive money this time, and of course you can’t do so at all without deviating from the script. We are expected to make a minimum of 25 calls per hour. Since either Ameriquest or Rust has screwed the pooch on this deal, we are having a hard time reaching all 200,000 or so of the class members before the September 5th deadline. As a result, overtime is available for the temps who aren’t ready to pull their hair out at the end of their regular shift. But in order to be considered for overtime, you must make at least 30 calls per hour. As a result, most of my coworkers read the script in an unintelligible monotone that results inevitably in even more hang-ups. Hang-ups are good, since they only take a few seconds. I suspect that the whole thing is designed to minimize the possibility of actually making contact with all the class members. But maybe that’s just me being paranoid again.


I wish I could've been there at the Ameriquest branch when the chickens started coming home to roost and people were getting laid off and the phones weren't ringing except when the lawyers called and it became painfully obvious that, yes, you self-absorbed suburban white trash twat, racism is still alive and well in the Land of the Free. It's about the only time I've wished to be at a temp job.

As is so often the case, corporate America has pitted two groups of poor people against one another in their interminable effort to evade justice. One group, so desperate for meaningful employment that they will immerse themselves in an absurd tragicomedy just to make ends meet, is forced to attempt contact with the other group of poor people who foolishly believed in something that vanished around 1950, if it ever even existed at all – the American Dream.


Friday, October 14, 2005

Temporary Insanity


Once again, the employment god has cast a critical eye in my direction. Without dwelling on the details, let’s just say that my most recent situation came to an acrimonious end. It wasn’t my fault — really. I didn’t mean to tell the boss his way of doing things was moronic; it just slipped out. In any event, my meager wages from that job left me little time with which to contemplate my next move. I had to act fast or I’d be spending the winter under a viaduct.
One of my previous swims in the treacherous waters of pre-employment dealt me an entanglement with a dangerous sea creature known as a temporary agency. The temporary agency is a creature with long, powerful tentacles with which it draws its prey into a deep, dark world of cubicles and 15-minute breaks and fast food lunches and unwanted friendships. The temp agency feeds primarily on desperation and aspiration, but will settle for a steady diet of petty recriminations. Its victims struggle eternally in a web of cute, inspirational banners and office birthday parties.
A favorite method of capture for the temp agency is to attach a tentacle to the victim and then just sort of forget about it. The would-be victim goes about its business unaware that it has a tentacle attached. In rare cases, the victim grows big and strong and the tentacle is unable to reel it in. The temp agency doesn’t care; it has many tentacles. But, more commonly, the victim goes about its business until some trouble arises and a struggle ensues. The struggle is an instantaneous signal to the temp agency, which quickly attaches more tentacles to both combatants. The scorned employer is suddenly in the market for fresh meat. The temp agency’s tentacles tighten. The unappreciated employee self-righteously but desperately seeks another source of income. The tentacles tighten.
Such was the case for me when I found myself — again — in the boiling and infested sea of hunger and overdue bills. The tentacle rescued me. It scooped me up and placed me gently on the warm beach of secure employment. It placed a refreshing drink in my hand, and, just as my lips were about to meet the straw, the tentacle jerked me violently into a deep miasma of pointless, demeaning servitude.


Some days are just unBEARable.
As I dressed myself for my first day of training, I noticed that my gut was even more difficult to tuck into my “good” pants than it had been at my previous job. Either I had been drinking more beer — and that can hardly be possible — or my metabolism is slowing with age and all that beer is growing more difficult to burn off. The previous night’s session was no consolation: I had to drink at least five beers just to find the courage to accept this dead-end position.
I arrived at my assignment at 8:30, but Kathleen Watson’s digital clock radio read 8:39. Kathleen Watson was the head of the company’s human resources department, which meant that she was the overseer of all the wage slaves. She didn’t look afraid to use the whip.
“May I help you?” she asked icily.
I quickly and timidly stated my business.
“Oh. Finally,” she said. Her short hair was red on the outside and black on the inside. Her tight dress revealed what was probably once a great body, but now it looked as though it had seen many miles of rough road, as they say. Her creased face and baritone voice betrayed years of smoking. I tried to imagine what brand of cigarettes she smoked. After a moment’s consideration, I concluded that she must smoke More’s — those long, dark brown, cigar-like coffin nails. She wore bright red rouge on her cheeks and crimson lip-gloss. Suddenly I pitied her.
“I’m sorry. Am I late?” I asked apologetically.
“You were supposed to be here at eight.”
“Oh. I was told 8:30,” I explained.
“Well, it’s eight thirty-nine,” she said sharply. Then she spirited away. I wasn’t sure if I should leave or stay. Had I missed the opportunity, such as it was? Suddenly, she returned with two pieces of paper.
“Sign here and here,” she commanded. I obeyed. “You can wait over there,” she said, gesturing crudely at a couple of chairs. I sat down and picked up a Newsweek that was resting on the end table. I flipped serendipitously to a story — a story, mind you, not an advertisement — about a $1.2 million special edition Mercedes Benz that will soon be available — sort of. The one pictured next to the article looked like something Johnny Quest would drive. It had a silverish aura around it. Mercedes, according to the article, plans to manufacture only 25 of the cars. It has a V-12 engine, gull wing doors, some kind of ceramic polymer body and an unfathomable top speed. In order to change a flat tire, the article said, owners must wait for a specially trained German mechanic to fly in from Mercedes headquarters in Bonn. Mercedes has already received 200 orders for the machine, which gets eight miles to the gallon.
Someone called my name. I looked up to find that a fat, blonde woman was, by all outward indications, extremely happy to see me.
“Hi!” she exclaimed. For a moment, I thought she recognized me from somewhere. I tried briefly to place her face in my resinated memory, but I quickly realized that I have met at least a million women just like her. Her manner of speaking turned everything into a one-word question.
“Firstthingwe’regonnado?” she began. “IstakeyerpitcherforyerIDbadge?”
“Okay,” I replied hesitantly.
“Okay!” she cheered. She shuffled hastily away, cradling a clipboard like a child on her ample hip. I inferred that I was supposed to follow her.
In a small room down a dark hall, someone had erected an enormous camera and tripod assembly. She nudged me into a chair and shoved my head against the wall. She then jerked my head to the side so that it lined up with a piece of tape on the wall.
“Okay!” she cheered again. She leapt behind the enormous howitzer of a camera and aimed a menacing flashbulb right at my face. A blast of pure white blinded me for several seconds.
“Okay! One more!” she exclaimed. The second shot, I figured, was meant to insure total blindness.
As I sightlessly groped my way, she led me through a maze of cubicles until, at last, we reached one occupied by another obese woman. This woman, who I could barely see, was going to be training me for the next few days. She, too, spoke in one-word questions.
“Himyname’sjenniferhowyadoin’?” she chirped. As my eyes recovered, I noticed a poster hanging on the wall of her cubicle. It was a photograph of a yawning grizzly bear. Along the bottom, in cheerful lettering, the caption read: “Some days are just unBEARable!”
“I’ll drink to that,” I thought.
After a while, with Jennifer yammering endlessly and me nodding in endless agreement, I became aware of several other posters decorating her cubicle. They had obviously been manufactured for fourth grade classrooms. One showed Charlie Brown and Peppermint Patty and the gang painting a big sign that read, “Everything goes better when we work together!” Another one had a photo of a gorilla that appeared to be smiling — wildlife is popular among cubicle dwellers — the caption read: “Smile! It’s the first thing people like about you!” Yet another poster showed a bald eagle in two views superimposed on one another. Its caption read: “Let your dreams take flight!”
Obviously, exclamation points are the only punctuation employed by inspirational poster manufacturers.
The company to which I had been assigned on this go-around ran some sort of money order scam. It involved risky, short-term investments and probably resided somewhere right on the edge of legality. The place was loaded with surveillance cameras and signs that read “Access Restricted.” Everyone — even temps — had to wear an identification badge and security card. The card and the badge were attached to a retractable spool that could be clipped to a strap or belt.
On the second morning of my assignment, I was accosted near the front door by a security-conscious prick. (They’re everywhere these days.)
“Have you got your badge?” he demanded in a passive-aggressive sort of way. Now at this particular point in the day, a beige cubicle festooned with childish regalia was just about the last place on Earth I wanted to be. I should have said, “Nope. I’m an interloper. Kick me out.” But, instead, as you already know, I said, simply, “Yep,” as I obediently extended my ID badge. The frustrated Gestapo asshole reluctantly let me pass.
The training for my pathetic assignment consisted of two phases. The first was to learn how to load and operate the electronic money order dispensers used by the company in its scam. Since the rest of the operation relied on economic mumbo-jumbo and loopholes, mastery of the dispensers — the only tangible ingredient in this recipe for deceit — was required by everyone. The dispensers came in four models, from old and crappy to new and crappy. I had to learn the rudiments of their operation so that, when convenience store workers called me with questions about their machine, I would be able to walk them through the solution, step by step.
The second phase of training entailed learning how to read a variety of computer screens between which I would eventually be flipping. The screens provided the viewer with essential information about the money order machine in question. The convenience store worker would call to report — often in broken English — a malfunction of some sort with his or her money order machine, and the operator — me — would use the information on the screens to identify the problem, work on a solution and record the events of the call.
Due to lack of interest, I was the only person who showed up for training. This, said Jennifer, meant that training would go “way faster.” As we concluded each step of what I considered a mind-numbingly slow process, Jennifer would squeal with delight: “My! Ican’tbelievehowfastwe’regoing!”
Midway through the pea soup fog of my first morning, the first obese woman returned with my access card and identification badge. The badge was still warm from having been run through an electric laminating machine. The picture on my badge betrayed the feeling of dread that had been — and was still — coursing through every fiber of my being. No mention was made of the second picture. No doubt it has found its way into my Permanent Record.
Break time. At last. The only positive aspect of this particular work environment is the religious devotion its inhabitants have toward breaks. This is undoubtedly the result of countless migraines, acts of vandalism, unearned sicknesses and other forms of productivity-reducing defiance from the wage slaves. I walked to the lunchroom as quickly as I could without attracting attention. I poured myself a large cup of bad office coffee in a futile effort to fortify myself against the insanity that surrounded me. Coffee was the only mind-altering chemical permissible in this land of NFL memorabilia and United Way fundraisers, so I partook heavily. I sat down and completed a crossword that someone else had tried to fill in using a yellow felt-tip. The lead story in that day’s paper told of a local doctor who had punched a woman in the face. The woman, according to the story, had cut in front of the doctor in traffic. Naturally, the public’s sympathy was with the woman; naturally, mine was with the doctor.
Upon my return from break, I detected a commotion of some sort wending its way slowly through the cubicles. If it continued on its present course, the commotion would eventually arrive at my desk. I would be forced to interact. It wouldn’t be so bad if they would just let you work in silent hatred, but there is always some “Rah! Rah! Sisboombah!” bullshit taking place that is obviously designed to convert the nonbelievers. It’s like a Christian summer camp five days a week.
As the commotion in question made its way relentlessly toward me, it became clear to my non-believing eyes that it consisted of four grown men dressed as old ladies.
“What the fuck is that?” I demanded. In panic, I pursed my lips. Did I say that or just think it?
“Oh. It’stheMoneyGrams,” explained Jennifer gleefully. MoneyGram, she said, was one of the product services offered by the company. The company, she said, invented a character called a “MoneyGram,” which was really just a money-dispensing old lady, to promote this product service. Every month, in an effort to raise money for United Way, some of the employees would take part in a goofy stunt of some sort. On this particular occasion, some of the employees offered to pay an unspecified amount of money to United Way if these clowns would dress up as “MoneyGrams.” The poor slobs had to choose between paying the unspecified sum or dressing up as old ladies, in which case the challenger would be compelled to make the payment. I was doubly horrified. For starters, I had no desire to stand there and take part in this foolishness, and, secondly, I feared that the longer I worked there, the greater the chances that I would be forced to participate. But, by that time of course, I will have been thoroughly converted. It was all I could do to keep from running away.
After four days of this nonsense, I concluded that sleeping under a viaduct wasn’t that bad after all. When I went to the temp office to turn in my time sheets, I told my supervisor that I could no longer tolerate this position and that I wanted another assignment. She looked at me with that look that people give you when you tell them that you hate something that they love — blueberry pie or For Whom the Bell Tolls, for instance.
It was unfathomable to her that, in this economy, someone would choose not to leap at the chance to become part of the Great American Workforce. To her, I was one of “them;” I was one of the people who “chose” to eat out of dumpsters and guzzle cheap wine. Nothing I could say would illuminate the vast regions of voluntary ignorance that occupied her soul.All I could do is take a deep breath and wonder silently if I had enough money for a beer.